Chris and Rosie Ramsey have come to the rescue after an error by book retailer ‘WH Smith’ cancelled preorders of their book for disappointed fans.
Customers who had been quick to pre-order signed copies of the couple’s new book woke up to find an email from WH Smith advising their order had been cancelled.
Bemused by the error, Chris promised fans he would sort the issue – even if he had to sign more copies himself. After intervention from the award-winning podcast hosts and their management, the retailer rectified the problem and advised customers the error had been reversed.
Some https://t.co/BYf1BnmvYz customers may have received an auto-cancellation email in error for pre-ordered copies of Chris & Rosie Ramsey’s book. This was due to an isolated system error, now corrected. All orders will be fulfilled & we apologise for any inconvenience caused.
— WHSmith (@WHSmith) August 19, 2020
Rosie later tweeted: “Mystery solved! Apologies again for any upset caused. Thanks @WHSmith for getting it sorted so promptly. Will be in for a £1 bar of chocolate and a posh house magazine soon!”
Shagged, Married, Annoyed the book will be released on 3 September.